Policies
Plain terms for orders placed on nocureneeded.com. If something has gone wrong with an order, email [email protected] with your order number and we'll sort it out.
Printed books are printed to order and ship to Canada and the continental United States. Shipping is free to both.
Most orders arrive within 2 to 3 weeks of ordering, depending on where you are. If yours hasn't arrived after 4 weeks, email us and we'll track it down.
We can't ship printed books outside Canada and the continental US yet. Join the waitlist and we'll tell you when we can reach your country.
Digital products (the manual and the e-book editions) can be bought from anywhere. Your download is available as soon as payment goes through.
Because digital files can't be returned, sales of the manual and the e-books are final.
If a file won't download or open, email us and we'll fix it or send you a working copy. If we can't, we'll refund you. If you were charged twice for the same item, we'll refund the duplicate.
Each book is printed for your order, so we don't accept change-of-mind returns or offer refunds for them.
If your book arrives damaged or misprinted, or never arrives, email us within 30 days of delivery (or of when it should have arrived) with your order number and a photo of any damage. We'll send a replacement or refund you, whichever you prefer. You won't need to send the book back.
Workshop and training bookings are covered by the terms in your quote and invoice.
Nothing in this policy limits any rights you have under applicable consumer protection law. Questions? Contact us.
